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JOB DESCRIPTION

To provide technical sales and application support to Emerson Process Management– Australia and New Zealand in generating quotation for ANZ operating units.

 

Responsibilities

 

Duty 1: Customer Support

Mailbox Handling

  • Logs Inquiries

     

  • Records New Customers

     

  • Saves/Uploads/Archives Communication Records (Filenet, OCM, GMS, CRM, Shared Folders, SharePoint)

     

  • Generates Transaction Records (CRM Logging, SSRS Reports, EODN, Etc.)

     

  • Monitors incoming emails in common mailboxes.

     

  • Acknowledges receipt of customer emails/POs/RFQs.

     

  • Updates order/quote records/data/status in Business System

     

  • Verifies New Customer accounts and works with Customer Vendor Data Hub team for creation of accounts in the business systems.

     

  • Allocates Requests/Tasks/Emails to appropriate individual/support group (Workload and Escalation Management)

MINIMUM EDUCATIONAL ATTAINMENT

  • Graduate of any 4 year course

EXPERIENCE

Minimum of 1 years of experience in order management, data entry, mailbox management or data administration support or functions; General Customer Service Experience required.

REQUIREMENTS

  • Basic knowledge on Emerson (Automation Solutions) Systems Products/Service offerings
  • Basic knowledge on MS Office Application – MS Outlook and Excel
  • Applicable business processes & system tools (FileNet; eDocs; SharePoint; Oracle)

SALARY RANGE

50,000 - 100,000


ABOUT THE COMPANY

  • Together, we’re changing the world.

We are problem solvers. We are driven without compromise. We are Emerson. Imagine being surrounded by a team of intelligent, driven and passionate innovators all working toward the same goal — to create groundbreaking solutions that leave our world in a better place than we found it.

 

  • A Culture of Innovation

At Emerson, “innovation” is more than a buzzword – it is a core value. We’re looking for passionate, driven people to solve some of the world’s most complex industrial and infrastructure challenges. We’re looking for innovation enthusiasts to use technology and engineering to create groundbreaking solutions for customers in a wide range of process, industrial, commercial and residential markets.

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LOCATION - Ortigas

Makati