Citi is a world-class organization that has been in business for over 200 years and is made up of creative, visionary and entrepreneurial thinkers like you. Here is a place where the best succeed, where opportunities for advancement are open to all, where individual talent is valued and where the courage to always do what's right is the hallmark of our success. Citi cultivates great minds like yours and here you'll have tremendous opportunities to grow, learn and make your mark. 


Job description

  • Support sites in the set-up of new vendor employees in Fieldglass
  • EERS Reviews - Perform reviews for all offshore staff every 6 months
  • Review of all entitlements for compliance accuracy
  • Maintain Entitlement document by function
  • Complete CMP and Market Place orders as needed
  • Remove access for termed employees
  • Own and maintain the e-label forms for offshore
  • Approve One Approval requests - Requires a review of requested items to ensure accuracy for the assigned LOB and entitlements
  • Order Safeword cards for Chat sites - must be part of the ISA Requestor Group to submit MP’s to order Safeword cards
  • Troubleshoot access issues for all sites (Sawgrass, Soft phone, NICE, Medalia, Compliance Reporter, etc.)