We are problem solvers. We are driven without compromise. We are Emerson. Imagine being surrounded by a team of intelligent, driven and passionate innovators all working toward the same goal — to create groundbreaking solutions that leave our world in a better place than we found it.
At Emerson, “innovation” is more than a buzzword – it is a core value. We’re looking for passionate, driven people to solve some of the world’s most complex industrial and infrastructure challenges. We’re looking for innovation enthusiasts to use technology and engineering to create groundbreaking solutions for customers in a wide range of process, industrial, commercial and residential markets.
As a Technical Support Associate, you will assist customers with concerns regarding their accounts. Recommend potential products or services to management by collecting customer information and analyzing customer needs over the phone.
• Can provides answers to client’s inquiries by identifying problems through probing and proper tools utilization.
• Avoids legal challenges by monitoring compliance with service agreements
• Updates job knowledge by participating in training opportunities and demonstrating willingness to learn
• Accomplishes information systems and organization mission by completing related results as needed
This role will be responsible in developing and executing exploratory and automated tests to ensure product quality. This role plays an important part in company’s product development and support where he/she will be responsible for conducting tests before product releases to ensure software runs smoothly and meets client needs.
Main Responsibilities Includes
Codes, tests, and debugs computer programs. Analyzes, designs and writes specifications for basic programs. Assists in identifying and resolving product problems with specific programs. Creates appropriate technical documentation. Performs data analysis.
Perform all key IT Service Management processes including Change, Incident, Problem, Monitoring and Service Request individually or as part of a team.
Flexibility to work in a rotating shift system where shift schedules are determined unpredictably by business demand and changes in the service environments
Excellent understanding of end-to-end support process from client to different support escalation levels
Design, develop and document processes based on understanding of operational objectives and the related technologies and tools used in those processes
Document operational knowledge including issue-resolution pairs and best practices in executing operational tasks
Work and communicate effectively with colleagues, end-user clients and various levels/roles of management
Design, generate and interpret operational reports related to system health status, capacity management and system performance management
Seek and acquire relevant and emerging knowledge and skills in developing and maintaining cloud-based products and services under company training programs
Generate usage reports for use in generating billing documents in charging clients